Chargeback911 has appointed long-time finance leader Pelwasha ‘Pel’ Faquiryan as its Chief Growth Officer, responsible for the delivery of superior, personalised customer experiences and measurable business results.
Chargebacks911 has grown considerably over the past years, adding its sister brand, Fi911, in order to service the financial industry and continuing to expand their anti-chargeback and anti-fraud product portfolio. As the company’s new Growth Officer, Pel will focus on enhancing Chargebacks911’s long-term performance and market position while building long-term capabilities.
An industry veteran with over 20 years of experience, Pel has had great success and focus in the design, build and drive for growth of robust relationship ecosystems for her customers, partners and business. She has spent her career dedicated to driving a customer-centric culture driving increased customer engagement, advocacy and satisfaction.
Pel has held several high-profile revenue and customer-focussed positions prior to joining CB911, including her time as Executive Vice President US Bank Payment Solutions and Global Airlines and Vice President of US Acquiring Sales at merchant services technology company Ingenico, and as Vice President of Business Development and Client Management at financial technology company FiServ.
“We are extremely excited to have Pel join us at CB911 at a critical time in our story as a company. We are at a point where businesses around the world have woken up to the possibilities of working with third-party anti-fraud providers, and since we are the pioneer in the field we are ideally placed to lead the industry forward. Pel has come from companies who are at the top of their respective fields and is a high-performance, results-driven executive in her own right, so she is the perfect fit for what we are doing right now and where we will be in the future,” says Monica Eaton-Cardone, Founder, Chargebacks911.
“I am extremely excited about many things when it comes to joining CB911. First the people: CB911 and FI911 have a tremendous amount of talented people who are dedicated to the future of the organisation. Secondly is the product: we have an exceptional and best-in-class product that drives serious value to our partners and customers”, added Pel Faquiryan, Chief Growth Officer at Chargebacks911. “Lastly, there’s the vision: the founder of our organisation, Monica Eaton-Cardone, is brilliant. Her vision of and long-term strategy for the company is extremely exciting and I am equally excited to be a part of it.”